Everything included,
one price
Headway runs your technology so it stays secure, compliant, and dependable. One agreement, one price per person, and every service we offer included: support, security, compliance, and the refreshes, replacements, and projects most providers quote separately.
The usual IT arrangement is built backwards
We have spent years inside other people's IT operations, and the same pattern shows up almost everywhere.
You buy a slice, not a system
A monthly fee only covers part of what a business actually needs. Security tooling, compliance work, and modernization sit outside it, so the environment is only partially looked after.
Every improvement becomes a quote
Want to fix the thing that keeps breaking? That is a project, with its own scope and its own invoice. The extra costs add up, companies stop asking, and the issues compound.
You find out what is missing at the worst moment
The gaps in coverage usually surface during an outage, an audit, or an incident, when they cost the most time and money to resolve.
So we built the agreement the other way around
One monthly price per person covers the entire service offering, period. You are never quoted again for doing the right thing.
One price, everything included
Every service line we offer is included from day one. No starter tier. No premium bundle. No carefully engineered pricing ladder designed to keep the useful stuff just out of reach until you've maxed out your budget.
Projects are not extra
Migrations, rollouts, hardening, cleanup: the improvement work is part of the relationship, not a separate quote each time. We can fix root causes instead of rebilling symptoms.
The real tools, for everyone
Enterprise endpoint protection, a 24x7 security operations center, and a SIEM with a full year of retention. The same toolset regardless of company size.
Priced per person, and that is it
Your cost moves when your headcount moves. The only other charges are hardware you own and travel when we come on site. No line-item surprises.
Incentives pointed the right way
We are paid the same whether your team calls once a month or every day. The only way that works for us is to make things stop breaking, and that is where the value is for you.
Written down before it starts
Scope, response commitments, and how we are measured are agreed in writing. The rules don't change when it's convenient.
Three areas, one agreement
Every area below is part of the same agreement. You do not pick a tier, and you do not find out later that something important sat outside it.
Operations
The day-to-day of your technology: people who answer when your team calls, every device managed remotely, everything watched around the clock, and updates tested before they are installed.
- Fully Managed Help Desk
- Remote Management & Support
- Monitoring & Alerting
- Patch Management
Cybersecurity
Threats are detected, isolated, and removed in seconds, and the evidence is kept for the audits you have to pass.
- Endpoint Detection & Response
- Security Operations Center
- Enterprise SIEM
Continuity
If data is lost or a system goes down, we put it back: to the original location, to new hardware, or straight to the cloud.
- Backups
- Datacenter Hosting & Services
What would
this cost you?
Enter how many people are on your team, then see the two costs side by side. An employee is anyone who uses a computer: office staff, field technicians, shop floor workers, cashiers, and interns all count.
Our rate covers every service we offer and the tools behind it. The only extras are hardware, travel, and new people you add to the team.
Common questions
What is covered, how quickly we respond, and how we work.
Let’s talk about
your business
Tell us about your team and what is going on with your IT. A senior partner replies directly, usually within one business day.