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Headway is a managed IT and technology consulting firm. We set up and run secure computer systems, keep company data protected and compliant with government and industry rules, automate employee onboarding, track devices and software licenses, and monitor everything so problems get caught early.

Yes. We build and operate environments that meet CMMC, NIST 800-171, and DFARS requirements for Controlled Unclassified Information (CUI), including Microsoft 365 government tenants (GCC and GCC High). We go beyond checkbox compliance: the controls are technically enforced and the evidence is collected automatically, so the environment holds up in an actual assessment.

A help desk waits for tickets. We run the whole operation: written policy enforced in the systems, standardized devices, automated onboarding and provisioning, monitoring and response, license and warranty tracking, and senior engineers who own the outcome instead of passing it along.

Each role has a template that defines the device, accounts, software, and access it should have. When HR adds a new hire, that template drives the setup automatically, so the right laptop, permissions, and applications are ready on day one, and offboarding runs the same process in reverse.

One flat monthly price per person that covers the entire service offering: support, monitoring, endpoint security and a 24x7 security operations center, patching, backups, compliance work, and the project work most providers quote separately. Your cost changes when your headcount changes. The only additional charges are hardware & software and travel when we need to be on site.

Managed IT is usually billed per person per month. Lower-priced agreements typically cover a portion of what a business needs, with security tooling, compliance work and improvement projects quoted separately, so the invoice grows over the year. Headway charges one higher flat rate per person that includes every service line and all project work, so the monthly number is the number. Our cost estimator gives you a figure for your own headcount in a few seconds.

Across the United States. Support, monitoring, device management, patching, security operations and backups are all delivered remotely, so location is not a limit, and we travel on site when the work requires it.

No. Migrations, rollouts, security hardening, and cleanup work are part of the agreement. That is deliberate: when improvement work carries no separate invoice, we can fix the underlying cause of a recurring problem instead of repeatedly billing for the symptom.