IT Managed Services
One Comprehensive Solution
Our comprehensive Managed IT Operations service provides a unified solution that enables client organizations to focus on growing and running their business, while our team ensures their IT environment operates with maximum efficiency.
Through our Total Care model, we oversee all aspects of IT operations—including asset, endpoint, tenant, and user management, as well as cybersecurity, documentation, and backups—while delivering consistent reporting to client leadership. This approach ensures clear accountability and supports business growth through reliable and optimized operations.
Our quarterly business reviews help maintain alignment between our managed services and your leadership team, ensuring transparency, strategic insight, and ongoing opportunities to streamline business operations.
Cybersecurity & Threat Defense
Businesses today must treat cybersecurity as a core business risk by focusing on practical protection, continuous monitoring, and resilience, while emphasizing on 24x7 monitoring and pragmatic controls . They also need to reduce exposure to phishing, identity compromise, and operational interruptions through right‑sized programs.
Our top-tier cybersecurity component focuses not only on traditional AV and malware protection, but advanced AI- and behavioral-driven threat analysis, hunting, and eradication. The toolset is enhanced by the 24×7×365 security operations center that identifies, quarantines, and removes threats in mere seconds.
AI- and Behavioral-Based Endpoint Protection
24×7×365 Live Security Operations Center w/ Sub-Second Threat Response
Real-time Visibility and Threat Management From System-Level and Identity-Based Attacks
Correlated and Prioritized Evaluation Across Workstations, Identities, and Attack Surfaces
Real-Time Visibility into Application and Operating System Vulnerabilities Without Additional Agents or Software
Rogue Device Identification Across the Entire Footprint with Network Discovery
Configuration Analysis and Hardening for Active Directory, Entra ID, Okta, Ping, SecureAuth, and Duo
Credential-Theft Idenfication and Rogue Privilege Escalation Detection
Lateral Movement Monitoring and Automated Remediation Workflows Get Users Productive Quicker
Identity Threat Monitoring and Hunting Across Internal and Cloud-Based Infrastructures
Management & Monitoring
Management and monitoring of your IT environment are essential because they provide continuous visibility into systems, helping you detect issues early and maintain stability. It also strengthens security by ensuring endpoints, networks, and applications are updated, protected, and watched for threats, as detailed in the unified monitoring, and automated patching. Proper management reduces operational risk and dependency on single individuals, where gaps in support created business continuity vulnerabilities.
Our core offering focuses on the efficient and productive operations of our clients’ technical systems including:
24x7 Monitoring of managed devices and network equipment
Proactive Maintenance and Management of Desktops & Laptops
Operating System and Common Software Patching/Updates
Asset and Software License Management
Off-The-Shelf and Custom Software Deployment
Backup of data including on-premises servers, cloud infrastructure, and Microsoft 365/Google Workspace
End-User Knowledge Base
Expansive Reporting
Quarterly Business Reviews
Service Desk & Knowledge Base
A good IT service desk responds quickly and reliably, giving users confidence that their issues will be resolved. It should provide clear communication and efficient troubleshooting, supported by strong tooling such as the ticketing and knowledge‑base capabilities. A great help desk takes ownership of problems and guides users through solutions.
Our support offering focuses on the support and operational efficiency of your staff by assisting with:
US-Based business-hours service desk staffed to assist users with issues related to hardware, software, connectivity, security, and more
Multiple Support Avenues w/ a 4-Hour Guaranteed First-Response
Email
Web Form
Phone
Prioritized support for customer-defined “VIP” users
Simple Remote Access
End-User Anti-Phishing and Email Security Training and Simulation Testing
Want to estimate your cost?
The calculator to the right will allow you to estimate the cost of our managed IT operations services for your company. By entering the number of users, number of servers, and amount of backup data, you can confidently receive a price without feeling the unecessary pressure of getting on several phone calls to find out a price.
The costs shown in the calculator are accurate to our current pricing and will reflect the standard pricing received in our contracts.
What is an Employee?
We consider an “employee” anyone that is using a computer. This could be an office worker, field service technician, shop floor employee, cashier, intern, etc. If they are using a computer, they are generally considered an employee for us.
What is a Server?
A “server” is going to be a device that an employee does not generally use on a day-to-day basis, but often times hosts a piece of software, files, or a service that multiple users access.
Because our services include everything needed to secure, manage, backup, and support your environment, these are the only two numbers that we need to provide you an accurate number. And the number you get here, provided the counts don’t change, are what you will see when we give you official pricing!